Cookies
This page lists everything this app keeps in your browser and why. We have kept it short and in plain words, because you should not need to be technical to know what a website is doing with your device.
What we need to run the app
These are the ones the app cannot work without, plus the settings you chose yourself. There is nothing to switch off here — without them you could not stay signed in.
| What | Set by | Why | How long |
|---|---|---|---|
| better-auth.session_token | This app | Keeps you signed in as you move between pages. Without it every page would ask you to sign in again. | Until you sign out |
| cookie_choice | This app | Remembers the choice you made on this page, so we stop asking. | 6 months |
| theme, palette | This app (stored on your device, never sent to us) | Remembers the light or dark setting and the colour scheme you picked. | Until you clear your browser data |
| dev_view_as | This app (only on installs with preview tools switched on) | Lets a contractor preview their own customer’s portal. Never set for a customer. | 8 hours |
| Cloudflare Turnstile | Cloudflare | Loads only when you open the support form, and only to check a person rather than a bot is sending it. | For that visit |
| Sentry (error reports) | Sentry | When a screen breaks, sends us the fault so we can fix it. Your name, email, address and messages are stripped out before it leaves your browser — we get an account number, not a person. | Sets nothing on your device |
What is up to you
This is optional and off until you say otherwise. You can change your mind at any time, and changing it back is one button.
| What | Set by | Why | How long |
|---|---|---|---|
| Sentry (speed measurements) | Sentry | Times how long pages take to load, on a sample of visits. This is the optional one. | Sets nothing on your device |
What we never do
- No advertising cookies, and nothing sold or handed to an advertiser.
- No tracking you across other websites.
- No session recording. Your customers' names, addresses and messages stay on our own servers.